Shipping policy

Shipping Policy

We currently ship to UK addresses only.

Dispatch Times Orders are dispatched within [2–5] business days of purchase. Dispatch times may be longer during sales, promotions, or restocks — we'll notify you if there's a significant delay.

Delivery Times Once dispatched, standard delivery typically takes [2–4] business days. Delivery estimates are provided by our courier and are not guaranteed. We are not responsible for delays caused by the courier, weather, strikes, customs, or other events outside our control.

Shipping Costs Shipping costs are calculated at checkout based on your order and delivery address.

Address Accuracy It is the customer's responsibility to provide a complete and accurate delivery address at checkout. We are not liable for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us as undeliverable due to an address error, the customer will be responsible for the cost of reshipping.

Order Tracking You will receive a tracking link by email once your order has been dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

Lost or Delayed Parcels If your tracking shows no movement for [7] working days, please contact us at zenithlevi@proton.me and we will investigate with the courier. Claims for lost parcels must be raised within [30] days of the dispatch date; we are unable to investigate or resolve claims raised after this period.

Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assess the issue.

Failed Delivery Attempts If a parcel is unclaimed or refused and returned to us, the customer will be responsible for the cost of reshipping. Refunds for unclaimed or refused parcels will be issued minus original shipping costs.

Order Changes & Cancellations
Once an order is placed, it is processed for dispatch promptly and we cannot guarantee changes to size, address, or cancellation after this point. If you wish to cancel or change your order, contact us immediately at zenithlevi@proton.me — we'll do our best to help, but cannot promise a change once fulfilment has started.

If your order has already been dispatched, you may still return it under our Returns Policy once received.