Refund policy
Returns & Refunds
We want you to love your Zenith gear. If something's not right, here's how returns work.
14-Day Return Window
You may return unworn, unwashed items with tags attached within 14 days of delivery for a full refund, in line with UK consumer law.
Return Conditions
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items returned worn, damaged, marked, or without tags may have their refund value reduced
- For hygiene reasons, items sold with a hygiene seal cannot be returned once the seal has been broken
Return Postage
Return postage is the customer's responsibility. We recommend using a tracked service, as we cannot issue a refund for items lost in transit back to us.
How to Return
Email zenithlevi@proton.me with your order number to arrange your return. Please post your item back to us within 14 days of your return request.
Refund Timing
Once we receive your returned item, we'll inspect it and process your refund within 14 days, to your original payment method.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or not as described, contact us at zenithlevi@proton.me. We'll cover return postage in this case and offer a replacement or full refund.
Exchanges
Want a different size instead? Email us and we'll arrange an exchange — usually faster than a refund since it skips the payment processing step.